Client Services, by email.

Maison Gil New York Client Services assists with product questions, size guidance, order updates, tracking, gifting, delivery issues, returns, exchanges, and after-purchase care.

Email: help@maisongil.com

Availability: Monday-Friday

Response Time: We aim to reply within 1-2 business days.

Before You Contact Us

To help us assist you as quickly as possible, please include:

-Your full name
- Your order number, if applicable
- The email address used at checkout
- Your country and phone number for delivery-related matters
- Clear photos if your inquiry relates to damage, fit, or a delivery issue

Common Reasons Clients Contact Us

- Pre-purchase sizing and fit advice
- Order confirmation and delivery timing
- Tracking number requests or delivery follow-up
- Return, refund, or exchange requests
- Product care guidance
- Gift card support

For the most accurate and documented assistance, all Client Services communication is handled by email.